At Good Products, we want to make the ordering and delivery process simple, clear, and convenient. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered. By placing an order through our website, you agree to the shipping terms described below.
Order Processing
Orders are processed after the order has been successfully received and payment has been confirmed.
Most orders are prepared for shipment within 1–3 business days. Processing times may vary depending on product availability, order volume, weekends, holidays, or other circumstances.
Orders placed on weekends or public holidays may begin processing on the next business day.
Order Confirmation
After placing an order, you may receive an order confirmation containing your order details. Please review the information carefully and contact our support team as soon as possible if any information needs to be corrected.
Once an order has entered the shipping process, changes or cancellations may no longer be possible.
Shipping Options
Available shipping methods may vary depending on the delivery location, product availability, and order size.
Where applicable, customers may be able to select from available shipping options during checkout.
Shipping options may include:
- Standard shipping
- Expedited shipping
- Express shipping
- Other delivery services available at checkout
The estimated delivery time and applicable shipping charges will be displayed during the ordering process when available.
Shipping Time
Delivery times depend on the shipping method selected and the destination.
Estimated delivery times generally begin after the order has been processed and shipped rather than when the order is initially placed.
Please keep in mind that estimated delivery dates are not guaranteed. Delays may occur because of carrier disruptions, severe weather, holidays, incorrect addresses, customs procedures, or other circumstances outside our control.
Shipping Charges
Shipping charges, when applicable, are calculated based on factors such as the delivery destination, shipping method, order size, and other applicable conditions.
Any applicable shipping fee will be displayed before you complete your purchase.
If a promotional offer provides free or discounted shipping, the specific terms of that promotion will apply.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please verify:
- Full name
- Street address
- Apartment, suite, or unit number
- City
- State or province
- ZIP or postal code
- Country, where applicable
We are not responsible for delivery problems caused by an incorrect, incomplete, or outdated shipping address provided by the customer.
If you notice an address error after placing an order, contact customer support as quickly as possible. We will make reasonable efforts to assist, but an address change cannot be guaranteed after shipment.
Order Tracking
When tracking information is available, customers may receive a shipment confirmation with tracking details.
Tracking information may take some time to become active after the package has been handed over to the shipping carrier.
Customers can use the provided tracking information to monitor the shipment’s progress and estimated delivery status.
Delivery Delays
Although we work to process and ship orders promptly, delivery delays can occasionally occur.
Possible causes include:
- Severe weather
- Carrier delays
- Public holidays
- High shipping volumes
- Incorrect address information
- Transportation disruptions
- Customs processing
- Other circumstances beyond our control
If your order appears to be delayed, please check the tracking information first. If the tracking information has not updated for an extended period, contact our customer support team for assistance.
Lost or Missing Packages
If tracking shows that a package was delivered but you cannot locate it, first check around your delivery address and with household members, neighbors, or the building’s reception area if applicable.
You may also contact the shipping carrier using the tracking information provided.
If the package remains missing, contact our support team with your order number and tracking details so we can review the situation.
Damaged Packages
If your package arrives visibly damaged, document the condition of the package and its contents when possible.
Contact customer support promptly and provide:
- Order number
- Description of the damage
- Photographs, when available
- Relevant tracking information
We will review the information and explain the available next steps according to the circumstances of the order.
Undeliverable or Returned Packages
A shipment may be returned to the sender if the address is incorrect, incomplete, inaccessible, or if the carrier is unable to complete delivery.
If a package is returned to us, customers should contact support to determine whether the order can be reshipped or whether another solution is available.
Additional shipping charges may apply when a package must be reshipped because of incorrect address information supplied by the customer.
Shipping Restrictions
Certain products, destinations, or delivery services may be subject to shipping restrictions.
We may be unable to ship an order to certain locations where delivery is prohibited, unavailable, or restricted by applicable laws or carrier requirements.
If an order cannot be shipped to the selected destination, we will communicate the available options where appropriate.
Business Days
For purposes of this Shipping Policy, business days generally exclude Saturdays, Sundays, and applicable public holidays.
Shipping and delivery estimates may therefore differ depending on the date an order is placed.
Changes to Your Order
If you need to change your shipping information after placing an order, contact customer support as soon as possible.
We cannot guarantee that changes can be made once an order has been processed, packed, or shipped.
If an order has already been shipped, customers may need to work directly with the shipping carrier regarding available delivery options.
International Shipping
If international shipping is offered, delivery times and requirements may vary significantly by destination.
International customers may be responsible for applicable customs duties, taxes, import fees, or other charges imposed by the destination country.
Customers are responsible for understanding the applicable import requirements for their location.
Shipping and Delivery Estimates
Any shipping or delivery time shown on our website is an estimate unless specifically stated otherwise.
Delivery estimates can change because of circumstances outside our control. Selecting an expedited shipping method may reduce the carrier transit time but does not necessarily shorten order processing time.
For the most accurate information, review the shipping details provided during checkout and any tracking information supplied after shipment.
Contact Us About Shipping
If you have questions about your shipment, delivery status, tracking information, or shipping address, please contact our customer support team.
When contacting us about an order, please include your order number so we can assist you more efficiently.
Frequently Asked Questions
How long does order processing take?
Orders are generally processed within 1–3 business days, although processing times can vary depending on availability, order volume, weekends, and holidays.
How long will my order take to arrive?
Delivery time depends on the shipping method and destination. An estimated delivery timeframe may be provided during checkout or through shipment tracking.
Will I receive tracking information?
When tracking is available, shipment tracking details may be provided after the order has been shipped.
Can I change my shipping address?
Contact customer support as soon as possible if you need to change your address. Address changes cannot be guaranteed after an order has entered processing or shipment.
What should I do if my package is delayed?
Check your tracking information first. If there has been an extended lack of movement or another delivery issue, contact our customer support team with your order number and tracking information.
What if my package says delivered but I cannot find it?
Check your delivery location, mailbox, building reception area, and with household members or neighbors. You can also contact the carrier. If the package is still missing, contact our support team for assistance.
What happens if my package is returned?
If a package is returned because it could not be delivered, contact customer support to discuss the available options. Additional shipping charges may apply in certain circumstances.
Policy Updates
We may update this Shipping Policy from time to time to reflect changes to our shipping practices, delivery services, or other operational requirements.
Any updated version will be posted on this page. We encourage customers to review the policy periodically for the latest information.
Contact Information
For questions regarding shipping, delivery, tracking, or an existing order, please contact our customer support team through the contact information provided on our website.
Last Updated: September 2026